Yes! All of our house cleaners are background checked through the Department Of Public Safety, Insured with $1 million general liability insurance, and bonded.
CIMARA CLEANING SERVICES’ reputation is based on your experience! We realize that each STAFF member will have a bad day at some point. Since none of us is perfect every day, no matter how hard we may try. Therefore, Cimara cleaning services provides a 24 hour customer satisfaction guarantee on all of our house cleaning services. This means that if you notify us of your concerns within 24 hours of your house cleaning, we will send someone back to re-clean any missed areas of your house at no additional cost to you. If your house cleaning is scheduled on a Friday or Saturday, we will honor this guarantee as long as notified by the following Monday.
24 hours is an industry standard on house cleaning service guarantees because immediately after cleaning things begin to get dirty again. The most fair approach for all parties (Cimara Cleaning Services, Our Client, and Our Staff) is to ensure any complaint is noted within this time frame.
Yes! We are equipped with everything we need to provide you with the house cleaning services listed on our checklist. If you have a specific request, you’re welcome to leave the product out for our professional to use on your house.
House Cleaning service prices will vary, based on A LOT of factors. I know – I know! You wanted an exact price when you considered the question but it really isn’t that simple. Luckily, for Cimara Cleaning Services specifically, many things need to be factored into in order to determine what a house cleaning job will require and therefore how much it will cost. And many house cleaning services will charge for their services in a different way than the one before or after them. There are also plenty of differences between a house cleaning and a business cleaning.
Cimara Cleaning Services’ house cleaning prices are based on the square footage of the house, at least for the initial service. We do not charge first time hourly fees like many of our competitors. We prefer that our customers know exactly what to expect before we arrive. That being said, we DO offer hourly rates on future house cleaning services, if you prefer to set your service up that way. Most of our customers prefer our flat rates but some enjoy the hourly rates better, due to their specific needs or areas they want cleaned within their larger houses. If you choose to pay for hourly services, we will generally agree upon a certain amount of hours of service you would like upfront. Again, this is for your benefit so there are no surprises. We typically ask you how many hours you would like and then obtain your list of areas you would like cleaned with the most important things listed at the top of the house cleaning list. This will ensure that your most important areas are cleaned first, and the least important, last. If time runs out before the list is complete, you’ll know that you got those pesky areas you didn’t want to deal with done by Cimara Cleaning Services.
Cimara Cleaning Services’ office cleaning prices are based on a combination of factors including, but not limited to, size of the facility or house, frequency of the cleaning, time required for the cleaning service, number of employees and desks in the property, total of bathrooms, and types of flooring.
You can earn a Referral Discount by telling your family, friends, and co-workers to hire Cimara Cleaning Services! When they do, and inform us that you referred them, you can choose one of our 3 prizes:
- One time Refrigerator cleaning ($30 Value)
- One time 20% Off
- or Collect 4, 25% reward cards and receive a free cleaning (expires 90 days after first referral has their initial cleaning)
You do not need to be there during the house cleaning. All we need is an entry method and we can take care of everything while you’re away. Of course, if you wish to be there, that’s okay too!
Many of our customers allow us to keep a key to their house and office. If you prefer not to provide a key, there are many other ways we can get in. Some customers leave a door unlocked, hide a key around the property, hide a garage opener, provide us with a garage code, or ask a neighbor to let us in.
Cimara Cleaning Services does our very best to send the same cleaner to every service. This may change if the Cleaner:
- Is Ill (Please note that our staff members are all mothers, and they may need take a day off or two if a member of their family gets sick)
- Is On Vacation
- Gets Promoted
- Gets hold up at another job that will cause them to be late to yours to do a great job
- Resigns or is terminated
The house cleaning service industry has a unique challenge of a 300% turn over rate in employment. This isn’t just a struggle for Cimara Cleaning Services but a struggle for every house cleaning service in every city, in every state, throughout the entire United States.
Although we pay our Professionals a higher wage than other house cleaning services, we still suffer the same problem as everyone else. Rest assured, we offer many incentives to our cleaners to keep them with our house cleaning service. We offer many benefits that other house cleaning services don’t offer while also paying higher wages than other area cleaning services. Of course, offering these benefits decreases our profits but it does help, if even a tiny bit, to reduce our turnover rate.
For as long as we employ your professional or office cleaning crew, and for as long as you are happy with the house cleaning service they are providing, we will do our very best to send that same person or crew to you, every single time! We are aware that our customers prefer it this way and we do too.
There are several reasons, depending on your needs. The biggest reason to hire Cimara Cleaning Services over a franchised house cleaning service is cost! Franchised house cleaning and maid services rely on their corporate office to do all of their marketing and advertising as well as set policies and procedures. They generally have high powered corporate attorneys and the list of expenses goes on and on. The corporate office charges each franchised office a percentage of their sales. This leaves your local franchised office with higher prices in order to pay for their general operating expenses, as well as the fees from their corporate offices. All of those expenses become a burden for their customers… YOU. However, our main differential and selling point is the care and dedication we put into every single cleaning.
Our Cleaners’ job is to get in there and remove the dust, dirt, and allergens from your house in order to leave it with a fresh smell and sparkle look! Here’s how you can help:
- Our maids will make any unmade beds OR change linens of all beds. In order for us to do that, please leave clean linens out and we’ll know you would like them changed. Otherwise, we will make any unmade beds.
- Picking up any clutter (and toys and clothes on the floor of children’s rooms) will help you get the most of your house cleaning service. If you forget to pick up clutter, we’ll do our best to work around it but cannot organize it for you. This would take too much time away from the actual cleaning of your house.
- If you’re paying for your house cleaning service by cash or check, prepare the payment so that you don’t forget the day of service.
Q: Do You Offer Pre-Service Reminders?
A: Yes! We set an automatic email 3 days prior to your cleaning service as a reminder.
Q: What Is Your Cancellation Policy?
A: There are no fees to cancel or re-schedule your cleaning service. However, we ask you to provide us with at least a three-business-day notice to reschedule or cancel any cleaning: Advanced notice enables us to schedule other customers into your temporarily vacated spot and ensures our employees have a full schedule.
Absolutely! And we can assure you that we haven’t found one person yet that didn’t LOVE receiving a free cleaning as a gift! It’s an idea few people think about, but it is always an exciting and welcomed gift! Giving a ‘Cimara Cleaning Services’ Gift Certificate is giving the gift of time and relaxation to someone you want to show you care for and appreciation. We offer cleaning service gift certificates year-round, for any occasion including:
- Mother’s Day
- Father’s Day
- Valentine’s Day
- New Years
- And “Just Because”
You can order your cleaning service gift certificate right over the phone in just a couple of minutes. During the call, we will set up a day and time to go to you collect the payment (we accept any major debit or credit cards) and the gift certificate may be handed to you or directly to the recipient.